Business processes in an organization can be found everywhere. Some processes have been defined in very detailed and clear. For example, the loan process is the large number of staff of the core functions of the financial sector, therefore, on how to deal with the details of loans will flow naturally as we are well-known. And this should be another relative, the majority of enterprises in the process still was not very good definition of the note or recorded. This is the businesses after years of development, people to deal with the situation and immediately decided to make the result. If successful, these procedures will be applied to similar cases, go on for many years after the process of becoming a recognized standard. If not successful, it will try other ways, until you find a useful process. A result of repeated evolutionary process, is almost a replica of Darwin's theory of evolution. As a result of these realities, the implementation of business process management often face many challenges - not only to understand the existing processes, but also in the use of business process management technology to achieve the automation process after the guarantee of flexibility so that the process can continue to make changes and adjustments.
Enterprises to achieve the success of business process management, business experts and IT staff must set up a team to jointly combat. Business is business process staff users, they understand the purpose and the process works. Once the actual situation of need, they will take action adjust the existing process. IT departments provide the operation of the business process automation technology and infrastructure. They know how to manage the data, and systems integration and operational requirements.
Enterprises need to identify IT infrastructure, traffic and business needs such a combination, and then put them into operational flow chart, so as to achieve the enterprise business process automation operation. This team needs a process of hard work, processes need to continue to adjust to changes in the implementation of business process management is the greatest challenge facing the project. Deloitte Touche Tohmatsu (Delphi Group) latest research report pointed out: "In general, the major excavation work on stage, that is, demand analysis, process development and the development model of such a business rules overall efforts. From the average level of these activities (Rules and processes of integration needs definition) business process management entire project cost about 40 percent of the time, but in fact people often find this stage to spend the entire time items of 50% to 60% or even more. "
In order to fully exploit process, IT staff and business staff representatives must cooperate with the definition flow chart. Flow chart should reflect the real flow of business processes and the path leading to comply with different business conditions or rules. Flow chart and supporting documentation process with a detailed description of the details. Some processes with the traditional definition of the work of a similar application development, including:
. Data recording needs;
. Identified in the implementation process may need to complete all the tasks;
. Determine that use of the existing system (to access to information, or send information to the steps automation);
. Choose how to electronic forms / user interface to gather information from the user.
Other details are some of the unique business processes (and not related to IT):
. What conditions must be determined by what the workflow steps;
. Processes in every step of work should be completed by whom;
. How to deal with those changes work flows exception incident.
Detailed flow chart may also cause problems, it is in the flow chart of the picture by the very nature of the decision. Although the initial time, pictures of the process can significantly advance our understanding of the process, but the complexity of the process with the level of increase, it can increase understanding of the value is declining. Even the best can draw a flow chart, not graphics experts who, we must understand picture process (picture behind the understanding of the details of) the difficulties is still very great. Pictures of the flow chart did not improve the flow of clarity and understandability, but also increase the understanding of the degree of difficulty and confusion. In addition, we would also like to note that flow chart and the model is in fact never be truly complete, because change is always to the time of the time.
With businesses continuing process of change, the enterprise's IT department will feel increasing pressure because they have to do everything possible to to understand, grasp and carry out the process requirements. However, we must realize that these requirements are often a key part in the process exist in the minds of the owners, their business environment in accordance with the needs of the application and adjustment. In the enterprise IT sector, the definition of the process and the formal rules and flows is necessary, there is no room for discussion. But from the perspective of the business, it is necessary to do that is almost impossible.
To address these challenges, various methods and technologies emerging. Some of which promote the business sector with the IT departments of the coordination of work, some of the solution process in order to simplify the code to reduce a change, there are some re-definition of what is the ideal business process management project team structure, there are some completely from the Different perspectives on these issues were discussed. In the author's next article will be conducted to explore in greater detail the process of how to solve these problems.
