1. business process management determine the priorities of projects
Many organizations committed such an error: not business process management applications and project implementation throughout the enterprise sector and the most important strategic objectives closely linked. business process management concern, "the efficiency of processes" should be a more important strategic goals, such as providing more efficient customer service.
IT organizations and business sector from each of the major stakeholders should be the priorities on the project agreement, the selected projects can not only bring benefits to individual departments directly, but also to the various departments or directly benefit the whole organization. Agreement on the best way is to convene to discuss the project will be optimized, all stakeholders and the objective of coordination, such as the implementation of the sponsors or external consultants are to attend.
2. business process management pilot projects identified
Once identified business process management project priorities, they should choose for a sector specific projects as a formal action before the pilot. The success of the pilot project will not only prove that the success of business process management, also help to prove that it is necessary to expand the deployment of enterprise-wide strategy. Therefore, the choice of pilot enterprises should directly support the most urgent strategic objectives, whether it is improving customer service, introduce new products faster, or shortening the process time to gain a competitive advantage.
One example is that local governments choose a child abuse case reported to the course as a pilot project, because the project in important areas for the provision of public services the benefits of the most obvious. Another example is that the mortgage concern for members of the mortgages offered as a pilot project to study whether the loans can reduce the run time to gain competitive advantage. A focus on automotive manufacturers to streamline distribution of a wide range of accounts receivable processes, to support inter-organizations to provide the best service this business objectives.
The first of these projects have been selected, not because they necessarily prove that the speedy return on investment, but because their entire organization's business strategy is critical.
3. The establishment of affinity groups
Many organizations in choosing appropriate pilot projects and to ensure the success of painstaking, but in the project extended to other departments and processes without regard to the same concern and efforts. Wait until after the completion of the pilot project began planning the next phase of deployment, this is the wrong approach.
Organizations need to have carefully equipment, phased deployment plan, we should also take into account the priorities of the sub-projects, and business process management is closely related to the affinity groups (affinity group). Affinity groups is shared processes, documents / files and data department. For example, share a common management functions of several departments, such as accounting, marketing and customer service department. These departments or business units can be repeatedly used the same part of the process, which can be inter-departmental process efficiency, reduce implementation, support and training costs. Affinity groups inside the main sector business process management applications, it can guide the implementation of similar applications under one department. This approach to the entire body of knowledge-sharing process automation.
As part of this approach, organizations should consider affinity groups inside each department to confirm the initial implementation phase, which items are most likely to succeed in a state of preparedness and have the necessary resources. To assess many factors, such as the degree of automation, computer skills and affinity groups inside each department's workload.
4. Carry out the necessary organizational changes
Successful enterprise business process management strategy may be required to report on the functions and duties to adjust, prior to this change is very important. For example, business process management strategy will affect multiple systems and application software, including ERP systems, financial applications, content management systems and integration services. business process management strategy also need to change the way people work and the use of the system, even if the core processes fundamentally unchanged.
In assessing organizational changes, the organizations are usually scattered in all corners of different departments and the IT knowledge of the business process management together is also very important. Some organizations will therefore establish "business process management centre of excellence" (business process management Center of Excellence), as the Panel of Experts to assess, research and implementation of business process management technology. Representatives can participate in business process management, including pilot projects and follow-up projects from the IT departments and systems integrators personnel. If adopted the programme of affinity groups, IT support staff, business process management system administrators from various departments and key business users can also participate and share experiences and best strategy.
Once the projects have been implemented and sponsors a number of important stakeholders in the project review and agreed that the enterprises should be business process management strategy, tactics and rely on the analysis of the deployment plan communicated to the administrative bodies and departments / business units responsible for the people , IT management and participation in the "status quo" assessment of the parties. This step should be adopted for each sector priorities and needs to carry out a series of presentations.
Unfortunately, many organizations either ignore this step, either the strategy or broad enough to convey targeted content not clear enough. Communication strategy is any technology strategy projects an important part, but business process management is particularly important, because business process management will be systems, processes and multiple levels of a major impact on staff.
business process management centre of excellence could be responsible for communication, the initial pilot projects should be continued after the completion of communication. Another strategy is to set up the best from the initial project stakeholders composed of business process management Strategy Steering Committee, a month or once every quarter, assessment strategies, the latest organization to convey the remaining departments.
5. Enterprises from top to bottom to win broad support
Following these steps will help you avoid the deployment of business process management at the enterprise fall into the trap of the largest: the important business sector excluded from the planning process outside. Deployment planning is not just the current business process management project manager and project team's work. To confirm pre-projects and follow-up projects need to promote all departments and business units to provide feedback, especially since the plan depends on the choice of the strategic objectives of your organization have the greatest impact on the process automation applications. Some departments have to project the later stages of business process management strategy can be seen in this sector the implementation of consensus reached in these departments and their support is equally important.
In addition, business process management key to the success of the many factors that can be composed of the implementation team, at the same time business process design, build, modular, optimization and deployment.
business process management efficient implementation of team members from various departments within the organization, respectively, are successful in promoting the projects, play an important role. And the impact of business process management solutions is an important factor: the right team members to provide tools so that their work is simple and efficient. Typical of the implementation team members include:
Process owners
Namely, the use of workflow, for a more efficient implementation of the duties of the people. Their interest in the work flow, but it does not pay attention to the use of tools. They just want to improve the process and confirmed that its effects can be said to be linked with the team business process management workflow between the actual needs of an important link. Business owners can flow from the graphic design tools benefit from, this simple tool can help them develop the initial detailed flow chart, and analysts work closely together. After the completion of the deployment, process owners can review the processes related to the report, and work processes to improve the proposal. In short, the process owners have workflow, attention to the results, but do not want thoughts in the relevant technical level.
Business process analyst
Business process analyst is an important member of the Executive team, but also process design experts. He is not in the team in the implementation of software development, the use of the tool must be intuitive operation, or have a basic, do not even have the programming expertise. Analysts need to integrate the environment in which to carry out the following:
◎ outline or planning processes;
◎ must be defined by the automated processes to the specific conditions and exceptions;
◎ modular process to work before the commencement of test cycle and define potential problems;
◎ understanding of organizational structure and affiliations;
◎ provide team members, users and new staff work flow of all kinds of documents;
◎ in the work flow started running after the results of its analysis and continuous improvement in work processes.
IT designer
They work closely with analysts and process, the establishment of automated processes. IT designers the best understanding of the functional structure of the IT environment, but they are not programmers, they must have the ability to carry out related matters:
◎ easy access to the process established designers work flow and process the documents (direct access to share their analysts better);
◎ design form or use existing electronic form, and the definition of the form of data, but not specialize in database design;
◎ design work flow path of the rules and deal with the abnormal situation, but no written procedures;
◎ directory and other applications, Web Services and integration of databases and workflow Zhengshishangxian in before the testing and simulation.
To enable the process to the best performance and flexibility of any business process management solution should be both designer and analyst at the IT objectives and responsibilities, rather than developers.
Software Developer
business process management in their team play an important role, but unless the situation was complicated integration, or other procedures must be resolved through the issue, otherwise do not necessarily need to develop staff. Need to develop staff, the tools they need to carry out the following:
After viewing the process, and use them to understand the development tools used;
The development of code and modules for use in future only need a simple XML, Web Services or other standard methods, we can call form or work processes, and can be easily in the business process management applications and ERP, CRM and other features of the back-office systems used by established between Data exchange.
I repeat a focus of software developers with business process management should contribute to the implementation of process management but not the main focus. The only exception is that if the entire workflow enterprise application integration (EAI) driven, and not too much, even without human input and a high complexity of integration.
IT managers
business process management system as long as the beginning of the implementation of their maintenance and management, to play a decisive role. They need to be able to control the environment in other management tools used to carry out the following:
◎ supervision of the implementation of system performance;
◎ set server environment;
◎ management and database disk space usage;
◎ authorized enterprise users more responsibility for administration and management processes;
◎ analysis of the log file;
◎ established operating system users and usage of the statements.
